CLIENT SERVICE UNIT
2020 FOURTH QUARTER COMPLAINTS
MEETING DATE
COMPLAINTS
ACTION TAKEN
STATUS OF COMPLAINTS
01/10/20
A Complainant from Ashiyie lodged a complaint about street lights not functioning for the past one month.
The Estate department discharged an Officer to rectify the situation.
Resolved
06/10/20
A Complainant complained about his neighbor is operating a drinking spot causing noise pollution at night.
An officer from the Environmental health department was tasked to pay a visit to the area and check the level of noise pollution and rectify the situation
Resolved
06/10/20
A Resident from Adentan village lodged a complaint that a latrine pit has been dug behind his wall which is causing a strong stench and they also dump refuse behind his house.
An Environmental health officer went to the vicinity to inspect and caution the people against their actions.
Resolved
12/10/20
A Resident from Ashaley Botwe filed a complaint that, their neighbor on the first floor plays all kinds of instruments loudly which disturbs their sleep. The noise is so unbearable that, her
Environmental health sent an Officer to the couple’s residence to caution the neighbor to desist from making loud noise to
Resolved
sick husband cannot sleep and likewise her, she has to take sleeping tablets before she can go to bed. All efforts to reduce the noise have proved futile.
disturb other residents.
28/10/20
A Resident from Adentan village lodged a complaint about one man who constantly disturbs their peace claiming the property they are living in is not theirs.
The Physical Planning Department assisted them to check for site plans to rectify the situation.
Resolved
28/10/20
A Complainant made a complaint that a neighbor operating a poultry farm around Golden Sunbeam with causing environmental nuisance.
The Environmental health department sent an officer to inspect the place to see if they are certified to operate.
Resolved
16/11/20
A Complainant lodged a complaint about noise pollution from a church next to his property at Adjiringanor
The Environmental health department sent an officer to the level of noise and caution them.
Resolved
16/11/20
A Complainant filed a complaint that her neighbor has constructed three public toilets and is about putting up a fourth one behind her kitchen causing nuisance and making this dangerous to her health at Adentan New Site.
The Environmental department tasked some officers to inspect the place and to ensure the right procedures for constructing Public toilets.
Resolved
26/11/20
A Resident reported that there are no gutters in their area ,therefore when it rains rubbish is thrown in the passing which end up getting stuck in front of her house at Frafraha.
The Environmental Department sent officers to caution the neighbors who were fond of throwing rubbish. The Urban roads engineer also assured the complainant that gutters would be constructed soon.
Resolved
08/12/20
A Resident who resides at Adjiringanor in the NTHC Estate lodged a complaint that some squatters in his area who live in an uncompleted house have constructed a latrine near his fence wall creating a foul smell and also bringing flies into his house.
The Environmental Health department sent some Officers to caution them and inspect the place.
Resolved
12/12/20
A Resident who lives at Adenta housing down complained about one Mr. Ablakwa who has connected his waste water into an uncompleted gutter and as a result has created stagnant water and affecting especially those that live close to the gutter
The Environmental Health Department deployed an Officer to inspect the place and to take the necessary actions.
Resolved
14/12/20
A Complainant who owns a plot of land near bellflower school at Amanfrom reported on how someone is trying to construct in the middle of the road that leads to his plot. Complains to the community elders failed.
The Works department have inspected the place and have sorted out the problem
Resolved
23/12/2020
A Resident prompted the Assembly on the dysfunction of 2 streets lights at the Boye
The Estate department took some officers to inspect and solve the
Resolved
Odumanye street, Ashiyie.
problem and had it fixed.
30/12/2020
A Resident who lives at Akefomi street, Ashaley Botwe reported a neighbor whose drainage spills onto the roads and entering into houses, as well created big holes on the road, making it difficult for cars to drive through.
The Environmental Health Department sent an officer to inspect the place and take the necessary measures to solve the problem
Resolved

2020 FOURTH QUARTER COMPLAINTS

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